Help With 
Help with your CineMatch plugin
Frequently Asked Questions
To find out how to install and activate your copy of CineMatch, please check our Installation and Activation guide here.
We have recently released our CineMatch account system, which allows you to activate the plugin through your email address and password, and remotely deactivate devices from your account page. This account system is integrated with our FilmConvert account system, so you can view your license details for both plugins.
If you are purchasing a new license of CineMatch , you will be required to log in upon purchasing. If you are checking out as a guest, you will be asked to create a password for your new account.
If you are an existing CineMatch owner, an account will be created automatically for you. You can retrieve your account by resetting your password here, using the same email address that your license was purchased with.
If you would like to update the email address associated with your license, please contact us at support@filmconvert.com.
Our new Camera Profile Downloader makes it easier to download and install your camera profiles by doing this within the plugin itself. These downloads will be for individual shooting profiles, rather than for the full camera pack.
If the profile you have selected is not already installed, click on the ‘Download Profile’ button. A pop-up will appear downloading the individual profile, alongside a link to download the full camera pack.
We’re constantly adding new camera packs to CineMatch. You can help us prioritize our camera pack development by letting us know which cameras you use most, and requesting a camera here.
If you are using the latest version of CineMatch that has been activated with your account, you can remotely deactivate licenses from your personal account.
Older versions require that you deactivate from within the plugin itself. You can select "deactivate" from the plugin settings panel to free that license slot. This will require an active internet connection.
You can check our Uninstalling section in Installations and Activation guide.
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