WE’RE HERE TO HELP


GETTING STARTED WITH
FILMCONVERT

Check out our Quick Install Guide so you can get started straight away! For further questions, please refer to the information below.


QUICK START GUIDE

FREQUENTLY ASKED QUESTIONS:

This is most often caused by your mail client trying to 'unzip' the license file. Try the following steps:

  1. Download the .fkv file using a browser from your webmail. Save the .fkv file to your desktop or another local location
  2. If you are downloading via Safari, please un-tick "open safe files after downloading" in your browser preferences

You should receive an email from FilmConvert with your license file and activation instructions within a few minutes of your purchase.

  1. If you completed your purchase via Paypal, your license file will have been emailed to the email address associated with your Paypal account
  2. Check your spam folder to see if your license file has been miscategorized as spam
  3. If you are using a .edu email address, some university mailservers will reject attachments outright. Please email support@filmconvert.com and we can update your email address

To fix the license problem please make a backup of Macintosh HD/Library/Application Support/RubberMonkey/Profiles or have the original camera pack installers handy.

Next delete Macintosh HD/Library/Application Support/RubberMonkey, then re-install the plugin.

Your FilmConvert license allows you to activate the software on up to 3 machines at one time. If you’ve reached your max activations limit, you will need to deactivate an existing machine before you can activate on your new computer. You can use our Deregister app to move a license from one machine to another: see here for instructions.

If your old computer is no longer active or able to be deregistered, please contact us.