Frequently Asked Questions

This is most often caused by your mail client trying to 'unzip' the license file. Try the following steps:

  1. Download the .fkv file using a browser from your webmail. Save the .fkv file to your desktop or another local location
  2. If you are downloading via Safari, please un-tick "open safe files after downloading" in your browser preferences

You should receive an email from FilmConvert with your license file and activation instructions within a few minutes of your purchase.

  1. If you completed your purchase via Paypal, your license file will have been emailed to the email address associated with your Paypal account
  2. If using Gmail, please check your Spam folder and Promotions folder, as Google may have filed it in there
  3. If you are using a .edu email address, some university mailservers will reject attachments outright. Please email support@filmconvert.com and we can update your email address

To fix the license problem please make a backup of Macintosh HD/Library/Application Support/RubberMonkey/Profiles or have the original camera pack installers handy.

Next delete Macintosh HD/Library/Application Support/RubberMonkey, then re-install the plugin.

Your FilmConvert license allows you to activate the software on up to 3 machines at one time. If you’ve reached your max activations limit, you will need to deactivate an existing machine before you can activate on your new computer. Click the Deactivate Plugin button at the bottom of the plugin settings to deactivate a machine before you wipe/sell/upgrade it.

If your old computer is no longer active or able to be deregistered, please contact us.

No! Your best bet is to upgrade to our full Bundle package - it gives you access to all the plugins across all the editing platforms we support: Resolve, Premiere+AE, FCP etc. That way you can maintain backwards compatibility to older projects you’ve edited as well as work on your new projects.

You can see more details here: https://www.filmconvert.com/bundle-upgrade

As you may have heard, we've recently released an optional paid upgrade for FilmConvert called Nitrate, which gives you even more power and flexibility in your grading.

If you just want to keep using FilmConvert Pro, you can download the legacy installer from here and activate it using your original license key.

If you want to upgrade to FilmConvert Nitrate, you can upgrade your license for $89 here.